4 fantastic wines, 2 rounds of tasting, and a group of CX innovators keen to connect and discuss CX in 2025!

Elevate your customer experience game...

We're thrilled to invite you to our "Elevate Northern CX" evening - a blend of networking, innovation, and fun to set you up for success in 2025.

Date: Thursday, 5th February 2025
Time: 15:00 - 18:00+
Venue: Newcastle

What's in store:

• Sip & Savour: Indulge in 4 carefully selected wines, guided by local experts.
• Tech Talk: This session explores what ‘good’ looks like for knowledge bases in modern contact centres, the problems they can solve, and how ownership is shifting as dedicated knowledge base managers become central to customer experience and advisor support.
• People Focus: Hear first-hand from a North East Contact Centre Awards winner about how the team supports advisors day-to-day, how capability is built, and which people practices make the biggest difference to performance and retention.
• Network & Nosh: Connect with fellow CX leaders over delicious charcuterie boards and engaging conversations.

Agenda Highlights:

• 15:00 - Arrival (grab a glass and get comfortable!)
• 15:15 - Welcome & Introductions
• 15:30 - "Modern Knowledge Management in the Contact Centre: From Content Store to Strategic Asset" Session from Fern Carey, Principal CX Consultant, Route 101 
• 15:45 - Q&A
• 16:00 - First Wine Tasting Round
• 16:30 - Award-Winning People Practices in Action: Hear from a North East Contact Centre Award Winner
• 16:45 - Q&A
• 17:00 - Second Wine Tasting Round
• 17:30 - Open Forum Discussion (ask our speakers anything!)
• 18:00 - Networking at a local venue (optional and more details to follow)

This exclusive gathering is limited to 25 hand-picked CX and Contact Centre leaders from across the Northern regions.