Retail CX Trends 2022
Retailers understand that the isn’t wowing customers success of their business depends on the success of their customer service teams. Even so, inflexible systems and a lack of data visibility may be holding them back.
Data in this report comes from two sources: surveys (one survey of consumers and one survey of business respondents) and Zendesk Benchmark product usage data.
Featuring information on:
- Common traps that may derail retail growth
- Driving high performance with customer service
- Approaches to delivering service quality
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