Registered Charity Move Their Interactions Handling to the Cloud - Whilst Empowering Advisors to Work Remotely
See how moving to the cloud meant Teign Housing's advisors could get a handle on multiple interaction channels.
Route 101 deployed Teign Housing's communications infrastructure within 2 weeks!
Route 101 implemented NiCE CXone to empower advisors to work remotely using a web browser.
The inherent complexities of the existing platforms, and the inability to quickly surface information from multiple siloed applications, meant that Teign Housing were struggling to meet their service goals. Teign Housing needed a platform that would present their advisors with a single interface through which they could handle phone calls, emails, and web chat.
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Company profile
Sector: Public Sector
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