Global Luxury Hospitality and Leisure Company Leverages Best-in-Class Platforms to Unify CRM and Contact Centre and Empower Personalised Customer Service
Belmond prioritises intelligent interaction routing and increased data insights with NICE CXone – implemented by Route 101.
Part of multinational corporation LVMH Moet Hennessy Louis Vuitton (generally known as LVMH) Belmond is an international leader in luxury travel.
The business offers high-end train and cruise experiences in addition to a portfolio of hotels which includes ancient palaces, palatial country manors and beachside villas.
Belmond has four global contact centres that handle queries and reservations for the various products and experiences available. These are based around the world – in the USA, London, Italy, and Singapore.
The business sought to leverage the scalability and rich data integrations exclusive to cloud platforms to supercharge their service capabilities. This project was the impetus behind the implementation of the global market-leading combination of Salesforce and NiCE CXone. Route 101 was the designated implementation provider, directly managing the NiCE CXone implementation.
Download the case study to read more.
Company profile
Sector: Travel, Leisure & Hospitality
Key fact 1: Some key fact
Key fact 2: Some key fact
Key fact 3: Some key fact
Download form
Related case studies
Route 101 helps leading rail service provider deliver smarter travel support across channels
Global cruise line adopts AI-powered platform to expand digital service channels with Route 101
Bar and venue group achieves 97% answer rate and 50% more outbound calls with support from Route 101
