Equipment Rental Group Power Omnichannel Service in the Cloud with Route 101
Brandon Hire Station boost sales and CSAT with Route 101 and partners.
Vp plc Brandon Hire Station is a specialist equipment rental group, providing products and services to a diverse range of end markets including infrastructure, construction, housebuilding and oil and gas - both in the UK and, increasingly, overseas. The business engaged Route 101 to support a pre-defined strategy of improvement across the service centre.
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Download the case study to discover:
- How Route 101 helped its customer service team meet evolving omnichannel requirements
- How the solutions boosted CSAT by adding personalisation capabilities and offering service through preferred channels
- The ways Vp plc Brandon Hire Station were able to boost operational efficiency and sales by reducing abandonment and customer frustration
Download the case study to read more.
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