Online makeup and skincare retailer and subscription service fully automates 40% of its transactional queries
Beauty Pie work with Route 101 and Digital Genius to automate its operations.
Beauty Pie are a fast-growing beauty subscription service that offers direct-to-consumer luxury cosmetics designed to challenge mainstream brands. They engaged with Route 101 to optimise customer enquiry handling by unifying its systems and introducing powerful AI-powered automation.
Download the case study to discover how Route 101:
- Worked with their partner Digital Genius to drastically reduce manual handling
- Handle over 12,000 tickets per week without human interaction
- Boosted CSAT score and reduced median first response time
Download the case study to read more.
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Sector: Retail
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Sector: Retail
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