Route 101 helps an events and exhibition venue to future-proof its customer services before a major international event
Route 101 supports ACC Liverpool in implementing Zendesk to allow its team connect more effectively with customers and serve across multiple channels.
The ACC Liverpool Group is a premier event management company that operates multiple state-of-the-art venues and exhibition spaces on behalf of the Liverpool City Council.
Since its inception in 2008, ACC Liverpool has been the leading event and exhibition venue in the area. As the business expanded, it faced challenges with legacy systems that limited its ability to fully meet the increasingly demanding needs of its customers.
Download the case study to find out how Route 101:
- Deployed Zendesk to be used across the business for ticketing, marketing and customer feedback
- Created several custom integrations with multiple existing platforms
- Completed all work in time for Eurovision 2023
Company profile
Sector: Travel, Leisure & Hospitality
Key fact 1: Some key fact
Key fact 2: Some key fact
Key fact 3: Some key fact
Download form
Related case studies
Route 101 helps leading rail service provider deliver smarter travel support across channels
Global cruise line adopts AI-powered platform to expand digital service channels with Route 101
Bar and venue group achieves 97% answer rate and 50% more outbound calls with support from Route 101
