Join the Transformation & Innovation Group 

Wednesday 13th September, 11am - 1pm [VIRTUAL]

The next session will be looking at "Voices that Matter: Exploring the Power of Customer Analytics and Insights in the Contact Centre".

In this virtual meeting, we will discuss the importance of leveraging customer analytics to gain valuable insights into customer behaviour, needs, and preferences.

Register now!

About the Transformation and Innovation Group
Exploring the technological advances and digital approaches that are changing service models across all industries, Route 101 and the SWCCF's Transformation and Innovation Group will discuss the emerging strategic priorities and the tools and techniques leaders must adopt to secure an operational advantage.

Register to join the group to connect with your peers and discuss your:

• Trends and Challenges
• Leadership and Culture
• Technology and Tools
• People and Processes